Survey – Do You Use Our Mobile App?

In a world where technology advances every day, we are seeing more and more businesses creating mobile apps for their customers. Mobile apps provide an unprecedented level of customer convenience, and the Carthage Savings & Loan app is no different, as it allows you to complete transactions from anywhere.

To help us continue to improve our services, Carthage Savings & Loan would like to gather your feedback about our mobile app. This quick 11-question survey will provide us with valuable information and should take less than 10 minutes to complete. If you have any questions, call us at 800-232-0450 or visit your local branch.

1. How long have you been a member of Carthage Savings & Loan?
   1. Less than 1 year
   2. 1-3 years
   3. 4-6 years
   4. 7-10 years
   5. More than 10 years
2. When did you first start using our mobile app?
   1. Less than a month ago
   2. 1-3 months ago
   3. 3-6 months ago
   4. 6-9 months ago
   5. 9-12 months ago
   6. Over a year ago
3. Where did you download the Carthage Savings & Loan mobile app from?
   1. App Store
   2. Google Play
   3. I haven’t downloaded it
4. In the last 30 days, how often have you used our mobile app?
   1. None
   2. 1-2 times
   3. 3-5 times
   4. 6-8 times
   5. 9 or more times
5. Why do you use our mobile app?
   1. Convenience – I don’t have time to visit the bank
   2. Business – it makes it easier to work at or manage a business
   3. Easy – it’s simpler than going to the bank
   4. Other
   5. I don’t use it
6. What feature of our mobile app do you use the most?
   1. Account balance and/or eStatements
   2. Fund transfer
   3. Bill pay
   4. Debit card on/off switch
   5. Mobile deposit
   6. Other
7. How easy is it to navigate our app?
   1. Very difficult
   2. Difficult
   3. Average
   4. Easy
   5. Very Easy
8. From a technological standpoint, how satisfied are you with how our mobile app functions?
   1. Very satisfied
   2. Somewhat satisfied
   3. Somewhat unsatisfied
   4. Very unsatisfied
   5. Indifferent
9. How satisfied are you with our mobile app based on how well it meets your needs?
   1. Very satisfied
   2. Somewhat satisfied
   3. Somewhat unsatisfied
   4. Very unsatisfied
   5. Indifferent
10. If you could change anything about the Carthage Savings & Loan mobile app, what would it be? [Fill in the Blank]
11. Please list any additional comments or feedback that you have about our mobile app. [Fill in the Blank]

By filling out this survey, you are helping Carthage Savings & Loan continue to develop the products that will best serve your banking needs. Your feedback will help us improve our mobile app and provide you with the customer satisfaction you deserve. To learn more about our mobile app, see us in person at your local branch or contact us by phone at 800-232-0450.