Did We Make Your Home Improvement Loan Easy?

Thank you for looking to Carthage Savings & Loan for your home improvement loan. With over 130 years of experience serving North Country homeowners, our knowledgeable team works hard to help customers every step of the way.

In order to help us improve our customer service and offer an even better home improvement borrowing process, please take a few minutes to fill out the following survey. If you would like to speak with a representative, call our main office at 800-232-0450 or head over to your local branch.

1. Were you a customer of Carthage Savings & Loan before applying for your home improvement loan?

1. Yes
2. No

2. How did you hear about us?

1. Friend or family member
2. Coworker
3. TV advertisement
4. Print advertisement (magazine or newspaper)
5. Online advertisement
6. Other

3. Did your loan officer explain the process clearly?

1. Very clearly
2. Fairly clearly
3. Somewhat clearly
4. The process was very unclear

4. Did we answer all your questions to your satisfaction?

1. All of my questions were answered
2. My main questions were answered
3. Some questions were answered
4. Very few questions were answered

5. How satisfied were you with your interest rate?

1. Very satisfied
2. Somewhat satisfied
3. Somewhat unsatisfied
4. Very unsatisfied

6. Did the length of the approval process meet your expectations?

1. It was much faster than expected
2. It was somewhat faster than expected
3. It was about as long as expected
4. It was longer than expected
5. I didn’t know what to expect

7. Did the loan officer take time to understand your financial situation?

1. Yes
2. No

8. How likely would you be to recommend Carthage Savings & Loan to your family and friends?

1. Highly likely
2. Somewhat likely
3. Not likely
4. I would not recommend Carthage Savings & Loan

9. Would you like to provide any additional feedback about your home improvement loan experience? If so, feel free to leave a comment below: [Fill in the Blank]

Thank You!

We appreciate you taking the time to fill out our survey. Your feedback will help us continue to provide great customer service and make the process of getting a home improvement loan easier for every customer. To learn more about our other loans and financial products, please visit your nearest Carthage Savings & Loan location in Carthage, Clayton, Watertown, or Croghan, or call us today at 800-232-0450.